Tide Logo
Tide Logo


Getting started with your Tide Card Reader

Set up your device and start taking payments in minutes

Welcome to Tide! We’re excited for you to start using your new card reader.

Getting set up is quick and easy. Follow our simple steps to connect your device and prepare for your first transaction.

We’ve partnered with Adyen N.V. so you can accept card and digital wallet payments from your customers.

How to set up your card reader

  1. Check that the serial number on the device matches the box label.

  2. Plug in the card reader using the charging port under the rubber strip next to the power button. Turn on and charge fully.

  3. Select your language.

  4. To set up Wi-Fi, press + and select your network, or add it manually.

  5. A built-in SIM will switch to mobile data (3G/4G) if Wi-Fi is not available.

  6. You’ll need the following passcodes to access admin features: 0000 for Settings menu, 2604 for Transactions menu.

  7. Allow any software updates to complete and that’s it - you’re ready to take card payments!

Need help?

If you’re having trouble setting up your device, or have any questions on how to use it, schedule a call with our Member Success Team.

Schedule a call

Will you take more than £2,900 in card payments each month?

With discounts on transaction fees for our in-person payment products, you'll save money with Tide’s Sell In-Person Subscription*. 

If you haven’t already, you can explore our subscription options in your Tide app today.

Just tap the Profile icon in the top-left, then tap Profile & Settings > Membership > Tide Tools.

 
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Sell In-Person
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Pay As You Go

Monthly fee (+VAT)

£17.99

£17.99

£0

£0

Card reader transaction fee

0.89% +3p

0.89% +3p

1.5% + 5p

1.5% + 5p

Tap to Pay on iPhone transaction fee*

0.89% +3p

0.89% +3p

1.5% + 11p

1.5% + 11p

Next day settlement boost

£2.99 + VAT per month

£2.99 + VAT per month

*Transaction fees for domestic consumer debit cards. All other card types and fees are as defined in the Tide Membership and Product Terms *Savings are indicative only and intended as a guide only. The figures calculated are based on 100% of card payments being taken using Domestic Consumer Debit cards. Actual splits of different card types will vary from member to member. Tide will not be responsible for any discrepancy in the savings calculations and does not accept any liability for loss or different savings amounts, which may be attributable to the reliance on this savings statement.

Want to get paid faster?

For just £2.99 + VAT per month you'll get next business day settlement on your card and online payments, instead of having to wait up to 3 working days.

Compare our plans and pricing in full

Our mission is to save small businesses time and money. That’s why we offer a free business bank account with no monthly fee. Choose the plan that’s right for you now and upgrade any time as your business grows.

 
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Free
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Smart
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Pro
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Max

Monthly fees

Free

Free

£12.49

£12.49

£27.49

£27.49

£69.99

£69.99

UK card transactions

Free

Free

Free

Free

Free

Free

Free

Free

Foreign currency card transactions

2.75% FX fees

2.75% FX fees

0% FX fees

0% FX fees

0% FX fees

0% FX fees

0% FX fees

0% FX fees

Transfers to/from foreign bank accounts

20p/transfer + 1.50% FX fee

20p/transfer above free limit + 0.50% FX fee

No transfer fee + 0.50% FX fee

No transfer fee + 0.50% FX fee

Transfers via CHAPS

£15 per transfer

2 free transfers, then £15 each

2 free transfers, then £15 each

5 free transfers, then £15 each

SWIFT payment

SWIFT in foreign currency

ATM withdrawals

£1

£1

£1

£1

£1

£1

£1

£1

Cash deposits at the Post Office

0.99% (minimum £2.50)

0.5% (minimum £2.50)

0.5% (minimum £2.50)

0.5% (minimum £2.50)

Cash deposits at a PayPoint

3%

3%

3%

3%

3%

3%

3%

3%

Digital cheque deposits

70p + 20p standard transfer fee

70p + 20p standard transfer fee

70p + 20p standard transfer fee

70p + 20p standard transfer fee

Linked Instant Saver Interest

up to 2.27% AER

up to 2.27% AER

up to 2.78% AER

up to 2.78% AER

up to 3.29% AER

up to 3.29% AER

up to 3.74% AER

up to 3.74% AER

Additional accounts

Not available*

Not available*

1 free additional account

2 free additional accounts

3 free additional accounts

Expense Cards

Additional team member seats: £5/month each (includes 1 physical card + up to 5 virtual cards)

Seats included: 1 free

Seats included: 2 free

Seats included: 3 free

Virtual debit card

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Team Access

Free read-only access

1 team member with enhanced access

2 team members with enhanced access

5 team members with enhanced access

Invoicing

Send 3 free invoices per month

Send 3 free invoices per month

Send 3 free invoices per month

Unlimited

Unlimited

Payment links

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Tap to Pay

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Free integration with third party accounting software

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Tide Accounting

From £13.99

From £13.99

From £13.99

From £13.99

Tide Accounting free

Admin Extra free

Free Making Tax Digital tools

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Payroll software

£12 + VAT/month

£12 + VAT/month

£12 + VAT/month

£12 + VAT/month

£12 + VAT/month

£12 + VAT/month

Included

Included

Benefits and rewards

Basic member perks

Enhanced rewards

Enhanced rewards

Enhanced rewards and 0.5% cashback on card purchases

Support

Chat support

Chat support

Prioritised chat and phone support

Prioritised chat and phone support

Prioritised chat and phone support, dedicated member support and priority callback on weekends

Legal help

Not available

Not available

24/7 legal helpline with trademark filing & disputes support

24/7 legal helpline with trademark filing & disputes support

24/7 legal helpline with trademark filing & disputes support

Credit Flex

Subject to eligibility

Subject to eligibility

Subject to eligibility

Subject to eligibility

Inbound SWIFT payments

£1 for transactions <£100 | £5 for transactions ≥£100

Included in 25 free transfers, standard fee then applies

Free

Free

Free

Free

* Additional accounts that are already open and beyond the respective plan's limit will have a fee of £4.99 per month per account.

Tide | Do what you love.
Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.