Q: What can team members with ‘View, Draft, Send & Pay’ access do?

Team members with this access can: Make bank transfers & add or remove payees Add or stop Direct Debits, and set up Scheduled or recurring payments Manage invoices & submit VAT Returns to HMRC, etc. These are helpful aspects of account management that allow the user to pay bills and manage expenses. Important: This is not an exhaustive list, and existing admin will have the opportunity to review all rights and entitlements of the access, as part of the authorisation in the app. Therefore, it’s encouraged to review these carefully before inviting any new team members.

Question 1

What is Tide’s Team Access feature?

Accepted Answer

Tide’s Team Access allows both registered companies and sole traders to give more access to their team members.

The person who opens the Tide account is automatically an ‘Admin’, but as registered companies often have more than one director, the first admin can add more admins (company directors) to operate the account.

Below is a list of the other Team Access levels that you can give your team:

Admins of both sole traders and registered companies can add team members with the following access:

View-only (users can view account information but cannot perform any actions)

View, draft, send & pay (pay bills and make bank transfers, plus, full tax and invoicing access)

Expense Card holder (manage their own Expense Card and add receipts to their expenses)

Cashier (accept payments with Tide Card Reader)

Accountant (access to bookkeeping and Tide Accounting Extra features)

Admins of registered companies can also give other company directors the following access:

Admin (full app access - add team members, activate products, including loans, and more) or any of the above access levels

Question 2

Do I need to be on a paid plan to use Team Access, and how many team members can I add?

Accepted Answer

To give a team member either ‘Admin’ or ‘View, Draft, Send and Pay’ access (both referred to as “enhanced access”), you must be on either the Tide Smart, Pro or Max plan.

If you’re on Tide Smart, you can add up to 1 team member with enhanced access
If you’re on Tide Pro, you can add up to 2 team members with enhanced access
If you’re are on Tide Max, you can add up to 5 team members with enhanced access

We’ve got more information on our site for Tide Smart, Tide Pro and Max, if you want to find out more.

You can assign ‘View-Only’ access to people within your company for free. You do not have to be on a paid plan.

You also don’t need to be on a paid plan to issue your team members Expense Cards, however you’ll be charged £5+VAT per calendar month for team member seat. Each seat includes 1 physical and up to 5 virtual cards per team member.

Depending on your plan, you could get one or more Seats for free:

On Smart, you’ll get 1 free seat
On Pro, you’ll get 2 free seat
On Max, you’ll get 3 free seat

Other roles and accesses can be assigned on all plans, but some will require Tide products like the Tide Card Reader for the ‘Cashier’ role, or Tide Accounting Extra for ‘Accountant’.

Question 3

What is an ‘Admin’, and what can they do as part of Team Access?

Accepted Answer

The ‘first Admin’ is the person who opened the Tide account - either a sole trader or a limited company director.

If the limited company has more than one director, the first admin can assign ‘Admin’ access to other directors as well. We’ll check Companies House first, as they’ll need to be listed there as a director. If the person you’ve added isn’t listed, we’ll reject your request.

‘Admin’ is the highest level of account access. Company directors who are made Admin have the same access as the ‘first Admin’, and each one of them can perform all account actions independently from one another.

Admins can control everything in the app, from managing other users to activating products and services, including loans, and more. An Admin may close the Tide business account entirely, if they are the only remaining person on the account with that access.

Admin can also:

View balances, account details and transaction data
Make payments via the app & add or remove payees
Manage invoices, membership plans and add-ons, etc.

Important: This is not an exhaustive list, and existing Admin will have the opportunity to review all rights and entitlements of the team access, as part of the authorisation in the app. Therefore, it’s encouraged to review these carefully before inviting any new Admin.

Note: only the ‘first Admin’ will receive both service and marketing communication. Admins who are added to the account later on, will only receive servicing communication related to their own access for now. We’re working on enabling both types of comms to all Admins, and we’ll let you know when this happens.

Question 4

What can team members with ‘View, Draft, Send & Pay’ access do?

Accepted Answer

Team members with this access can:

Make bank transfers & add or remove payees
Add or stop Direct Debits, and set up Scheduled or recurring payments
Manage invoices & submit VAT Returns to HMRC, etc.

These are helpful aspects of account management that allow the user to pay bills and manage expenses.

Important: This is not an exhaustive list, and existing admin will have the opportunity to review all rights and entitlements of the access, as part of the authorisation in the app. Therefore, it’s encouraged to review these carefully before inviting any new team members.

	Free	Smart	Pro	Max
View-only team access	check_circle	check_circle	check_circle	check_circle
Cashier (requires a Tide Card Reader)	check_circle	check_circle	check_circle	check_circle
Team Expense Cards	Additional team member seats: £5/month each (includes 1 physical card + up to 5 virtual cards)	Seats included: 1 free	Seats included: 2 free	Seats included: 3 free
Enhanced team access* (View, Draft, Send and Pay or Admin)	cancel	1 team member 1 team member	2 team members 2 team members	5 team members 5 team members

TIDE TEAM ACCESS

Empower your business with Team Access

Grow your business

Save time

Give the right level of access

A smart way of collaborating together

Let your team take action without waiting for approval at every turn

Explore Tide plans with Team Access

Smart

Pro

Max

Learn more about the access levels available

Free

Smart

Pro

Max

View-only team access

Cashier (requires a Tide Card Reader)

Team Expense Cards

Enhanced team access*

Team access FAQs

What is Tide’s Team Access feature?

Do I need to be on a paid plan to use Team Access, and how many team members can I add?

What is an ‘Admin’, and what can they do as part of Team Access?

What can team members with ‘View, Draft, Send & Pay’ access do?