How to recover your Tide account

Whether you’ve changed devices or we’ve taken steps to protect your security, you may occasionally need to recover your Tide account.

‘Recovering your account’ means logging in to your Tide app again, and going through extra security checks. Learn how to do this below.

If you can’t access your account because we’ve had to pause it, the steps on this page won’t resolve this. Instead, you can visit our page for paused accounts.

Why you might need to recover your account

Reinstalling app

If you delete your Tide app and reinstall it, you'll need to recover your account to confirm your identity.

New phone

If you lose your phone or change phones, you’ll need to recover your account on your new device.

Technical issues

If your app is facing a technical issue and you can’t log in, or are being forcibly logged out due to a software update, you may have to recover your account.

Step 1: Uninstall your Tide app

If you’ve changed phones, you don’t need to do this step.

If you’re recovering your account on the same phone, you’ll need to uninstall your existing Tide app.

To do this on iPhone, touch and hold the Tide app icon until it starts to jiggle, then tap Delete app.

To do this on Android, open the Google Play Store app and tap the profile icon in the top right > Manage apps and devices > select the Tide app > Uninstall.

Step 2: Download the Tide app again

Visit the Google Play Store for Android, or App Store for iPhone, to redownload the Tide app.

Make sure your device is running on at least iOS 15 for iPhone, or at least Android 10 for Android.

Step 3: Open your Tide app

You’ll first see the login screen. Here, you can tap I already have an account.

Enter your email address you used to create your Tide account

If you're not sure what this email address is or can no longer access it, email hello@tide.co .

Step 4: Open your phone’s email inbox

You'll receive an email from us with a verification hyperlink for you to tap.

Once you’ve tapped this, you’ll be taken back to your new Tide app.

Can’t find your email?

Check your spam or junk folder: Look for an email from Tide Business or a sender like "noreply@tide.co".

Double-check your email address: Even a small typo can prevent delivery.

Allow 5-10 minutes: Email delivery can sometimes experience a slight delay.

Tap 'Resend email': If you still haven't received it, try again.

Check your internet connection: Ensure you have a stable connection to receive emails.

Verification hyperlink expired?

Re-trigger a new link: For your security, verification hyperlinks are time-sensitive. Click on the link to trigger a new one.

Click on the latest email link: If multiple emails have been triggered, only the latest one will work.

Step 5. Enter your SMS one time passcode

Once you confirm yourself by clicking the hyperlink in the email, we’ll automatically send you a one time passcode via SMS.

This will be to the mobile number registered to your account.

If you're not sure of this mobile number or can no longer access it, email hello@tide.co and our team will support you.

Didn’t receive the SMS?

Check your phone number: Confirm the last few digits of the number displayed match your registered mobile number.

Check your network signal: So you're able to receive SMS messages.

Review SMS blocking settings: Some phones have features that block messages from unknown senders.

Wait up to 5 minutes: SMS delivery can occasionally be delayed.

Request a resend: If available, tap the "Resend OTP" button.

Restart your phone: A quick device restart can sometimes resolve SMS delivery issues.

SMS expired?

Request a new SMS: For your security, one time passcodes are time-sensitive, so you may need to request a new one if you didn't enter yours in time.

Step 6: Verify your identity

We need to make sure it’s really you accessing your account.

To do this, you’ll need to take a selfie by allowing Tide access to your camera. Just tap Enable camera > Allow.

We’ll only use this access to verify your identity in this situation, and won’t access any other information.

Step 7: Take a selfie

To take a selfie that’s accepted, remove anything that covers your face, face forward, and make sure your eyes are clearly visible.

When you’re happy with your selfie, tap Upload photo.

Selfie not accepted?

Ensure good lighting: Avoid direct sunlight, harsh shadows, or strong backlighting that makes your face appear dark.

Face the camera directly: Look straight into your device's front camera.

Remove obstructions: Take off any hats, sunglasses, or masks that obscure your face.

Maintain clarity: Ensure your face is in focus and the image is not blurry or pixelated. Hold your device steady.

Selfie not matching?

Match your original onboarding photo: For example, if you wore glasses then, wear them now.

Try again: Sometimes, a slightly different angle or lighting can make a difference.

Contact support: If multiple attempts fail, contact our team by emailing hello@tide.co and our team will help you.

Step 8: Log in as normal

Our security checks usually take 30 minutes to complete.

You’ll see a holding screen until this is done.

Once they're completed, you’ll be able to access your Tide account and log in as normal.

Holding screen still showing?

If you still see the holding screen after 30 minutes, you can force-close your Tide app to check again.

To do this on iPhone, swipe up from the bottom of your phone screen. You should see a carousel of your open apps. Find the Tide app window and swipe it up. This will force-close it.

To do this on Android, tap Settings > Apps > select the Tide app > Force stop > Ok.

Once you’ve done this, just tap on your Tide app as normal to open it again. If the holding screen is still showing, it may be that your verification is taking a bit longer. In rare cases, this can take up to 12 hours.

If it’s still showing after this time, email hello@tide.co and our team will support you.