Tide Logo

Start Your Business

Business Accounts

Credit

Business Tools

Support


Tide Logo
Tide Logo


Login support for your account

Can't log in? This could be because you need to recover your account. Follow the steps on this page to get up and running again.

If we’ve had to pause your account, the steps on this page won't help. Instead, visit our paused accounts page for support.

Why you might need to recover your account

Reinstalling app

If you delete your Tide app and reinstall it, you'll need to recover your account to confirm your identity.

New phone

If you lose your phone or change phones, you’ll need to recover your account on your new device.

Technical issues

If your app is facing a technical issue and you can’t log in, or are being forcibly logged out due to a software update, you may have to recover your account.

How to recover your account

How to recover your account

Step 1: Uninstall your Tide app

If you’ve changed phones, you don’t need to do this step.

If you’re recovering your account on the same phone, you’ll need to uninstall your existing Tide app.

To do this on iPhone, touch and hold the Tide app icon until it starts to jiggle, then tap Delete app.

To do this on Android, open the Google Play Store app and tap the profile icon in the top right > Manage apps and devices > select the Tide app > Uninstall.

Step 2: Download the Tide app again

Visit the Google Play Store for Android, or App Store for iPhone, to redownload the Tide app.

Make sure your device is running on at least iOS 15 for iPhone, or at least Android 10 for Android.

Step 3: Receive your code by SMS or email

  1. Open your Tide app and tap Login

  2. Enter your phone number if you have one account, or tap Login with email instead if you have multiple accounts

Open your SMS app if you chose SMS

  1. Enter the mobile number you use for your Tide account and tap Get verification code

  2. Open your SMS app and copy your 6-digit one-time passcode from Tide

  3. Go back to the app verification screen

  4. Under Enter SMS code and paste your one-time passcode

If you're not sure of this mobile number or can no longer access it, either tap Contact Support or email hello@tide.co and we'll support you.

Didn’t receive the SMS?

  • Check your phone number to confirm the last few digits of the number displayed match your registered mobile number

  • Check your network signal so you're able to receive SMS messages

  • Review SMS blocking settings as some phones have features that block messages from unknown senders

  • Wait up to 5 minutes as SMS delivery can occasionally be delayed.

  • Request a resend by tapping Resend OTP

  • Restart your phone as a quick device restart can sometimes resolve SMS delivery issues

SMS expired?

  • Request a new SMS. For your security, one time passcodes are time-sensitive, so you may need to request a new one if you didn't enter yours in time