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Protect your business from chargebacks

Common reasons for chargebacks

Fraudulent transactions

Product not received

Defective or not as described

Duplicate charges

Cancellations not honoured

Subscription issues

Billing errors

Customer service issues

Lack of recognition

Unauthorised use

How chargebacks can affect your business

Financial impact

Operational disruption

Reputation and trust

Difficulty to secure payment processing

Risk of account termination

Legal and compliance risks

Increased fraud risk

Impact on cashflow

Best practices for preventing chargebacks

Clear descriptions

Transparent policies

Quality control

Educate customers

Proof of delivery

Avoid miscommunication

Prompt customer support

Monitor transactions

How to defend against a chargeback request

Keep detailed records

Document communication

Provide proof of delivery

Capture evidence of product quality

Include customer acknowledgments

Use transaction logs

Collect customer feedback

Prepare a response template

Stay organised