Tide Logo
Tide Logo
Tide Logo
Tide Logo

Secure your lost or stolen phone

Your phone is a key target for people trying to access your finances and information.

There are a number of security measures in place to protect your Tide account, and a number of steps you can take to secure your phone before or after it's lost.

What to do immediately if your phone is lost or stolen

1. Contact our fraud team

2. Secure your data

3. Contact your network provider

4. Contact the police

What to do after you complete the immediate steps

  1. Replace your device. Once you have a new phone, you can reinstall the Tide app

  2. Recover your Tide account. Log into your new Tide app on your new device by following our account recovery process

  3. Check your transaction history. Keep an eye out for any payments that don't look right. If you find any, contact our fraud team

How to keep your phone secure

Use a strong screen lock

Turn on 'find my device'

Keep your phone backed up

Keep your phone updated

Stolen Device Protection

Factory reset protection

Avoid shoulder surfing

'Shoulder surfing' is when someone sits or stands close enough to see what you're doing on your phone without stealing it.

They'll be looking out for your phone's PIN code, PINs or passwords to banking apps, and your personal information.

How to stay protected

  • Don't perform banking actions in crowded places.

  • Stay vigilant of your surroundings.

  • Use a biometric login wherever you have the option.

You can use biometric login to access you app, which saves you from using a login code:

  1. Tap Settings > Face ID & Passcode

  2. Tap Enter your current passcode > Use Face ID

Tide | Do what you love.
Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.