Recalling or cancelling a payment

If you've made a wrong payment, don't worry.

You can cancel or recall your payment.

This guide shows you how to:

🔗 Cancel your payments

🔗 Cancel your Direct Debit

Cancelling your Direct Debit

Cancel in-app

Tap Payments > Send > Upcoming payments > Direct Debits

Select your Direct Debit and tap Cancel Direct Debit

You need to request the cancellation at least 24 hours before the payment due date, and tell the payee about the change.

If the payee collects the Direct Debit payment after you’ve cancelled it, you can ask for a refund within 24 hours of the Direct Debit collection. Tap the Support icon and we’ll help you.