Recalling or cancelling a payment

If you've made a wrong payment, don't worry.

You can cancel or recall your payment.

This guide shows you how to:

Recalling your payments

If you've made an incorrect payment, the quickest way to get your money back is to contact the recipient directly. If you can't do this, we can help you with a recall request.

Create a recall request

Tap Support > Messages

Ask us to create a recall request and we'll guide you through the next steps

We’ll contact the bank that received your payment, and will try to get your money back.

Expect to receive an outcome within 20 working days. Unfortunately, it's not guaranteed that we'll get authority to recall your payment.

Receiving a refund into your closed Tide account?

Email hello@tide.co and we'll help you send money to your other bank account.

We’ll need a statement from within the last 3 months, to show that you’re the account holder. It should include your:

Account Number and Sort Code

Full name and address

We’ll then transfer the money and confirm this to you in an email.

Cancelling your Direct Debit

Cancel in-app

Tap Payments > Send > Upcoming payments > Direct Debits

Select your Direct Debit and tap Cancel Direct Debit

You need to request the cancellation at least 24 hours before the payment due date, and tell the payee about the change.

If the payee collects the Direct Debit payment after you’ve cancelled it, you can ask for a refund within 24 hours of the Direct Debit collection. Tap the Support icon and we’ll help you.