Set up a direct debit

Automate your payments by sending direct debits from your Tide account.

Set up your Direct Debit

Make a Direct Debit payment in-app

Tap Payments > Send > Upcoming payments > Direct Debits

Here you'll see all the details you need to give to your payee, so they can set the direct debit up

Set up a paper mandate

Your payee can also set up a Direct Debit by sending a paper mandate to: Tide, 4th Floor, The Featherstone Building, 66 City Road, London, EC1Y 2AL

Mandate failed?

You could have used the incorrect details or reference, so it's best to double check

You could have insufficient funds or a missing advance notice

Cancelling your Direct Debit

Cancel in-app

Tap Payments > Send > Upcoming payments > Direct Debits

Select your Direct Debit and tap Cancel Direct Debit

You need to request the cancellation at least 24 hours before the payment due date, and tell the payee about the change.

If the payee collects the Direct Debit payment after you’ve cancelled it, you can ask for a refund within 24 hours of the Direct Debit collection. Tap the Support icon and we’ll help you.