Set up a direct debit

Automate your payments by sending direct debits from your Tide account.

Set up your Direct Debit

Make a Direct Debit payment

Tap Accounts > Send > Recurring payments > Direct Debits

Here you'll see all the details you need to give to your payee, so they can set the direct debit up

Your payee will now be able to automatically collect a payment when it’s due

Direct debit processing

It can take up to 5 business days for a Direct Debit to be scheduled.

Direct Debit payments are usually collected from 3am on the due date - on weekdays, excluding bank holidays. If the due date falls on a weekend or a bank holiday, the payment will be collected on the next business day.

You need to make sure that you have enough money in your Tide Business Account the day before your Direct Debit is due.

Before the first payment, the payee should send you a Direct Debit Advance Notice, to confirm the amount and collection date.

After that, you’ll receive a notification in your app as a reminder that Direct Debit of £X to [Merchant] is scheduled and will go out in 24 hours. We'll also notify you know if there have have been changes to the amount, due date or payment frequency.

Cancelled but your payment was still taken?

If the payee continues to collect direct debit payments after you’ve cancelled the mandate, ask for a refund within 24 hours.

Tap the Support icon in the top-right of your app

Tap Messages to chat to our team

If you don't let us know within 24 hours, you can ask us to attempt to recall your payment in the chat instead.