Set up a direct debit

Direct debit processing

It can take up to 5 business days for a Direct Debit to be scheduled.

Direct Debit payments are usually collected from 3am on the due date - on weekdays, excluding bank holidays. If the due date falls on a weekend or a bank holiday, the payment will be collected on the next business day.

You need to make sure that you have enough money in your Tide Business Account the day before your Direct Debit is due.

Before the first payment, the payee should send you a Direct Debit Advance Notice, to confirm the amount and collection date.

After that, you’ll receive a notification in your app as a reminder that Direct Debit of £X to [Merchant] is scheduled and will go out in 24 hours. We'll also notify you know if there have have been changes to the amount, due date or payment frequency.

Cancelling your Direct Debit

Cancel in-app

Tap Pay > Send > Upcoming payments > Direct Debits

Select your Direct Debit and tap Cancel Direct Debit

You need to request the cancellation at least 24 hours before the payment due date, and tell the payee about the change.

If the payee collects the Direct Debit payment after you’ve cancelled it, you can ask for a refund within 24 hours of the Direct Debit collection. Tap the Support icon and we’ll help you.

Cancelled but your payment was still taken?

If the payee continues to collect direct debit payments after you’ve cancelled the mandate, ask for a refund within 24 hours.

Tap the Support icon in the top-right of your app

Tap Messages to chat to our team

If you don't let us know within 24 hours, you can ask us to attempt to recall your payment in the chat instead.