Set up a direct debit

Set up your Direct Debit

Make a Direct Debit payment

Tap Accounts > Send > Recurring payments > Direct Debits

Here you'll see all the details you need to give to your payee, so they can set the direct debit up

Your payee will now be able to automatically collect a payment when it’s due

Cancelling your Direct Debit

Cancel in-app

Tap Payments > Send > Upcoming payments > Direct Debits

Select your Direct Debit and tap Cancel Direct Debit

You need to request the cancellation at least 24 hours before the payment due date, and tell the payee about the change.

If the payee collects the Direct Debit payment after you’ve cancelled it, you can ask for a refund within 24 hours of the Direct Debit collection. Tap the Support icon and we’ll help you.

Cancelled but your payment was still taken?

If the payee continues to collect direct debit payments after you’ve cancelled the mandate, ask for a refund within 24 hours.

Tap the Support icon in the top-right of your app

Tap Messages to chat to our team

If you don't let us know within 24 hours, you can ask us to attempt to recall your payment in the chat instead.