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Tide Logo
Tide Logo
Tide Logo

Cancelling your Own Website subscription

Need to cancel Own Website? We're sorry to see you go.

Don’t forget to back up all your website and email data regularly, so that you can recreate your website and correspondence at any time and in case of cancellation.

Scroll down and learn:

  • How to cancel your subscription

  • What happens if you stop paying for it

  • What's next if your Tide Account is closed

Cancelling your Own Website tool

Cancelling your Own Website tool

If you'd like to stop using Own Website, you can cancel your subscription in-app or on Tide on the Web. You'll still have access to the tool until the end of the month you've paid for.

If you've purchased your domain name through Own Website, you'll keep it until the end of the one-year period. If you've purchased it elsewhere, you can keep managing it with your provider.

In your app:

  1. Tap: Profile & Settings > Membership

  2. Under Tools select Manage

  3. Then tap Cancel subscription > Confirm

On the web:

  1. Click on Tools & Services > Memberships

  2. Under Own Website, select: Manage

  3. Then click on Cancel subscription > Confirm

If you stop paying for your subscription

If you stop paying for your subscription

You’ll still be able to go into the website builder tool and make changes, but you won’t be able to publish them online and your website will not be visible to the public until you restart your subscription.

Don’t forget to back up all your website and email data regularly, so that you can recreate your website and correspondence at any time and in case of cancellation.

If your Tide Account is closed

If your Tide Account is closed

If your account is closed, your website, email, domain hosting and support could be maintained directly by one of our partners instead

Let us know if you intent to keep using your website and we will provide you with more information about the transition process. You’ll then start paying subscription fees directly to the new partner.

Please note that our partners may refuse to provide services to you if your Tide Account was closed due to a breach of applicable terms and conditions, unlawful activity or suspicion of such.

Tide | Do what you love.
Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.