How to use the Current Account Switch Service

Struggling with CASS?

If there’s a problem with your switch you should contact the bank or building society you're switching to as only they'll be able to help.

Here's what you can do if:

• There's a delay – start using your new account

• Your Direct Debit is missing – contact your new bank

• You want to cancel – request this in up to seven working days before your switch date. Your new bank can guide you through the process

If there are any issues starting your switch, we’ll let you know right away.

Your new bank will refund any interest (paid or lost) and charges made on either your old or new account as a result of the failure. Any additional compensation beyond this refund will be at the discretion of your new bank.