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View and change your account limits

To protect our members and stay compliant with regulations, we have the following account limits in place:

  • Account balance

  • Monthly transfers, single payments and card transactions

  • Payments to newly added payees

View and increase your limits

View and increase your limits

View your limits

  1. Tap Accounts and select your account

  2. Then tap Details > Account Limits

  3. Select which limit you'd like to view

Increase your limits

Increase your limits

You can request increases for your account balance, monthly transfer and per-transaction limits:

  1. Tap Accounts and select your account

  2. Tap Details > Account Limits > Request limit increase

  3. We’ll review your request and let you know the outcome

  4. Find it by tapping the Support icon > Messages

If you are a Tide e-money account holder

E-money accounts have the sort code is 23-69-72.

You can receive payments only up to the balance limit. If someone sends you a payment that will exceed the limit, the payment will be rejected before it enters your account. You can request an account balance limit increase for your Tide e-money account to resolve this, or move money out of your account to one of your choosing.

Tide will never tell you which account to move your money to, including a 'safe account'.

Limit on transfers to your new payees

Limit on transfers to your new payees

When you add a new payee, we may limit how much you can pay them within the first 3 hours. Fraudsters often rely on pressure and urgency to trick people into paying new recipients.

The time limit is there to give you a moment to slow down and double-check you’re sending money to someone you can trust.