Q: How do I upgrade to a paid plan?

You can upgrade your plan through your Tide app by tapping Upgrade in the top-left corner of your app. From here, select your new plan and you can then choose whether you'd like to pay for it on a monthly or yearly basis. Read and agree to the terms and conditions to upgrade immediately. You can upgrade your plan on the web too. Just log in to your Tide account on your browser and click on Tools & Services > Memberships > Upgrade under your new plan. Then, choose whether you’d like to pay monthly or annually. Read and agree to the Terms & Conditions, and confirm the upgrade. Your fees will be calculated pro-rata, meaning that if you upgrade after the 1st of the month, you'll only pay for the remaining days of that month. From the following month, we’ll collect the full amount. It's the same if you're on a free trial – once your trial is over, your fees are calculated pro-rata. You’ll only pay for the remaining days of the month, before we collect the full amount next month. Let's say your free trial ended on 15 December: If you've cancelled during your free trial – you'll keep your access until your free trial ends and have no charge, at the end of it If you cancelled after the trial, but before the billing date – you'll have to pay for the remainder of the current month on pro-rata basis and will be downgraded on the 1st of next month If you're a multi-business member, each business should be upgraded individually.

Question 1

How do I upgrade to a paid plan?

Accepted Answer

You can upgrade your plan through your Tide app by tapping Upgrade in the top-left corner of your app.

From here, select your new plan and you can then choose whether you'd like to pay for it on a monthly or yearly basis.

Read and agree to the terms and conditions to upgrade immediately.

You can upgrade your plan on the web too.

Just log in to your Tide account on your browser and click on Tools & Services > Memberships > Upgrade under your new plan. Then, choose whether you’d like to pay monthly or annually.

Read and agree to the Terms & Conditions, and confirm the upgrade.

Your fees will be calculated pro-rata, meaning that if you upgrade after the 1st of the month, you'll only pay for the remaining days of that month. From the following month, we’ll collect the full amount.

It's the same if you're on a free trial – once your trial is over, your fees are calculated pro-rata. You’ll only pay for the remaining days of the month, before we collect the full amount next month.

Let's say your free trial ended on 15 December:

If you've cancelled during your free trial – you'll keep your access until your free trial ends and have no charge, at the end of it
If you cancelled after the trial, but before the billing date – you'll have to pay for the remainder of the current month on pro-rata basis and will be downgraded on the 1st of next month

If you're a multi-business member, each business should be upgraded individually.

Question 2

How do I downgrade or switch between paid plans?

Accepted Answer

You can downgrade or change plans through your Tide app by tapping Payments > your initials (top left corner) > Profile and Settings > Membership > Manage your plan.

Then select your current plan and choose which plan you would like to move to.

You can downgrade your plan on the web too.

Log in to your Tide account on your browser > click ‘Tools & Services’ > ‘Memberships’ > ‘Downgrade’ under your new plan.

After downgrading, you'll remain on the plan until the end of that month. Your new plan starts at the beginning of the following month.

If you change to a different paid plan, your new plan will activate immediately, including collection of your new fee. Fees are pro-rata, meaning that if you upgrade after the 1st of the month, you'll only pay for the remaining days of that month. From the following month we’ll collect the full amount.

It's the same if you're on a free trial – once your trial is over, your fees are calculated pro-rata. You’ll only pay for the remaining days of the month, before we collect the full amount next month.

Let's say your free trial ended on 15 December:

If you've cancelled during your free trial – you'll keep your access until your free trial ends and have no charge, at the end of it
If you cancelled after the trial, but before the billing date – you'll have to pay for the remainder of the current month on pro-rata basis and will be downgraded on the 1st of next month

Question 3

What services do the legal helpline provide?

Accepted Answer

Irwin Mitchell LLP can give you advice on any aspect of UK law, and they regularly advise on topics like:

Business law
Consumer law
Employment law
Family law
Personal injury law
Property law (both commercial and personal)

Wills and disputes over estate

If you want to file a trademark, or take any legal or tax action, this is available through Irwin Mitchell LLP. Please note, you’ll be charged for these extended services and you’ll need to pass their professional conflict checks first.

The legal helpline isn’t able to help you start legal proceedings or other similar action, and generally doesn’t review documents.

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ATM withdrawals

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Deposit cash at PayPoint

Deposit cheques via the app

Scheduled payments

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Legal advice helpline

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How do I upgrade to a paid plan?

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