Tide Logo
Tide Logo
Tide Logo
Tide Logo

Set up and make sales with your Tide Card Reader

Your Tide Card Reader lets you and your team members collect payments directly from your customers.

Getting set up is quick and easy. Follow our simple steps to connect your device and start getting paid.

Set up your card reader

Get your card reader connected

  1. Remove the sleeve and check that the box is unopened. Open it and make sure the serial number on the device matches the box label

  2. Plug in the card reader, then press and hold the power button until the display comes on. Charge the device for a minimum of 4 hours

  3. You’ll need the following passcodes to access admin features: 0000 for Settings menu, 2604 for Transactions menu.

  4. Go to Setup Wi-Fi. Select + and turn on the WLAN switch. Select your network or press + to add one manually

  5. Allow any software updates to complete and that’s it - you’re ready to take card payments!

Your card reader has a built-in SIM and will switch to mobile data (3G/4G) if WiFi isn’t available.

Set up tips

You can collect tips from your customers when taking a payment. The tipping functionality works through the Tide POS app.

  • If you have a Tide Card Reader Plus (Model S1F2, the one with the receipt print functionality) you might not have the Tide POS app already installed. Just turn on the card reader and install the app when prompted to start collecting tips.

  • If you have a Tide Card Reader (Model AMS1, the one without the receipt print functionality), then the app is already installed. just make sure it's updated to version 1.5.0 and you can start collecting tips.

Need help? Tap the Support icon > Messages for support from our team.

Set your tipping percentage

Your card reader default tipping functionality is set up to offer a tipping percentage of 5%, 10% and 12%  You can customise these amounts:

  1. Tap More > Manage > Tipping

  2. Add the % amounts you want to offer

Removing the tipping functionality

  1. Tap More > Manage > Tipping

  2. Toggle off Collect Tips

Use your card reader

Use your card reader

Take card payments

  1. Open the Tide POS app on your card reader and enter the amount you want to collect from your customer

  2. If tips are activated, you'll see your set tip percentages

  3. Your customer can choose to tip 1 of these percentages, choose a custom tip percentage, or not leave a tip

  4. The total transaction amount of the sale plus any tip will be shown

  5. Your customer can hold their card or device against the machine to pay

  6. The payment will land in your Tide account within 3 business days

Share a receipt

Ask your customer to scan the QR code on the card reader once their payment has gone through.

Both digital and printed receipts are available, and both will show the cost plus any tip.

Make a refund

  1. Tap Sales > Activity > Settlements

  2. Select the payment and tap Refund This Payment

  3. A refund the full amount of the cost plus any tip will be processed within 14 business days

View your statement

In your app’s transaction timeline, you’ll see the total payment amount. When you open the transaction details, the tip is shown separately.

Learn all about viewing and generating statements here.

If you need a statement showing your tips, tap the Support icon in your app and we’ll help you. 

Will you take more than £2,900 in card payments each month?

With discounts on transaction fees for our in-person payment products, you'll save money with Tide’s Sell In-Person Subscription*. 

If you haven’t already, you can explore our subscription options in your Tide app today.

Just tap the Profile icon in the top-left, then tap Profile & Settings > Membership > Tide Tools.

 
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Sell In-Person
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Pay As You Go

Monthly fee (+VAT)

£17.99

£17.99

£0

£0

Card reader transaction fee

0.89% +3p

0.89% +3p

1.5% + 5p

1.5% + 5p

Tap to Pay on iPhone transaction fee*

0.89% +3p

0.89% +3p

1.5% + 11p

1.5% + 11p

Next day settlement boost

£2.99 + VAT per month

£2.99 + VAT per month

*Transaction fees for domestic consumer debit cards. All other card types and fees are as defined in the Tide Membership and Product Terms *Savings are indicative only and intended as a guide only. The figures calculated are based on 100% of card payments being taken using Domestic Consumer Debit cards. Actual splits of different card types will vary from member to member. Tide will not be responsible for any discrepancy in the savings calculations and does not accept any liability for loss or different savings amounts, which may be attributable to the reliance on this savings statement.

Cancelling your order

Generally, you can’t cancel an order once it’s been placed.

However, in case of delivery failures, such as items lost in transit or orders that remain undelivered for more than 30 days, you can choose between re-delivery or a refund.

There are no cancellation fees for orders that are cancelled due to delivery failure, such as items lost in transit or undelivered parcels.

Tide | Do what you love.
Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.