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What if my bank is not signed up to the Current Account Switch Guarantee?

If your old or new bank is not signed up, then you won't be able to use the Current Account Switch Service. You should talk to your new bank to find out how to switch your account.

Tap Accounts > Cards > My Cards > Freeze in the app, and you’ll have the option to request a new one, or cancel it without replacement.

Subscriptions billing details:

  • If you cancel your card and order a new one later, replace an online card, or one that’s ‘Lost’ or ‘Stolen’ – you’ll need to manually update your subscription billing details.

  • If you upgrade your account and receive a black card, or request a new card for any other reason – your subscriptions will be automatically updated with ‘Automatic Billing Updater’.

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