Q: How do I pay my supplier invoices and make sure I don’t pay the same invoice twice?

To pay your supplier invoices from within the app, tap: 'Admin' tab > ‘Invoices & Bills’ > ‘Bills’ . Here you can add your supplier invoice, save it as outstanding, or make a payment. To ensure you don't make the same payment twice, enter the unique reference number of the supplier invoice in the ‘Invoice number’ field, while creating a Bill. You’ll see the same number in your Bills list, which you can use to track the status of your invoices.

Question 1

How do I pay my supplier invoices and make sure I don’t pay the same invoice twice?

Accepted Answer

To pay your supplier invoices from within the app, tap: 'Admin' tab > ‘Invoices & Bills’ > ‘Bills’.

Here you can add your supplier invoice, save it as outstanding, or make a payment.

To ensure you don't make the same payment twice, enter the unique reference number of the supplier invoice in the ‘Invoice number’ field, while creating a Bill.

You’ll see the same number in your Bills list, which you can use to track the status of your invoices.

Question 2

What types of bank cards can your customers use for Payment Links?

Accepted Answer

Currently, Tide Payment Links can be settled with these debit and credit cards:

American Express
Visa
Mastercard
Discover
Diners Club

Your customers can use Google Pay or Apple Pay too, with an accepted card.

Question 3

Can my customer pay an invoice by card?

Accepted Answer

Unfortunately, this feature is currently only available to some members who are using Tide Payment Links. You can check out the eligibility criteria to sign up for Payment Links and if your business is eligible, find out how to set it up.

Question 4

Is Tide Invoicing free?

Accepted Answer

With Tide Invoicing, each month you can create, customise and send up to 3 invoices and quotes in total, for free.

To create more than 3 invoices or quotes per month, subscribe to Invoice Assistant.

It’s £5.99 + VAT per month, and gives you unlimited invoicing and quotes creation plus more time-saving and payment-boosting options like invoice chasing and automatic invoice matching.

Find out more about Invoice Assistant over on this page.

* Invoice Assistant is our invoicing add-on – you can get it on its own or as part of our Admin Extra plan. If you want to use Invoice Assistant, but have an available free trial for Admin Extra, you must use the free trial first. Then, if you don’t want to stay on Admin Extra when your trial is up, you can downgrade before it ends, and sign up for Invoice Assistant only. See more about Tide Accounting options here.

Question 5

How do I sign up for Invoice Assistant?

Accepted Answer

You can sign up for Invoice Assistant in the app or on the web.

Head to: 'Admin' > ‘Invoices & Bills’ > 3 dots next to ‘Invoices and Bills’ > 'Features' > 'Invoice Assistant' > 'Upgrade to Invoice Assistant'.

When you’ve confirmed your subscription, we’ll then send you an email to confirm it on our end too.

Invoice Assistant is included under Tide’s Terms and Conditions, which you can find over on this page.

* Invoice Assistant is our invoicing add-on – you can get it on its own or as part of our Admin Extra plan. If you want to use Invoice Assistant, but have an available free trial for Admin Extra, you must use the free trial first. Then, if you don’t want to stay on Admin Extra when your trial is up, you can downgrade before it ends, and sign up for Invoice Assistant only. See more about Tide Accounting options here.

Question 6

What is Tide Payment Links for invoices and how does it work?

Accepted Answer

Tide Payment Links is a secure and convenient payment method that eliminates the need for cash by collecting payments remotely by card and removes the need for a point of sale terminal.

Payment Links can be added to any invoice of your choosing, enabling customers to make prompt payments to help you get paid on time. If you have a mobile device, then you’ll receive a notification each time a payment is made. You are only charged when a customer uses a link to make a payment.

Question 7

Is it safe for my customers to make payments using Tide Payment Links?

Accepted Answer

Yes. Not only does Payment Links remove the need to physically handle cash, but it also provides a secure and prompt means of payment. Each link is secure and authentication is completed for all of your customers to reduce the risk of fraud. The payer’s details are securely stored and will only be visible to our payment processing partner, Adyen.

Question 8

My invoice was paid by Payment Link – when will I receive the money?

Accepted Answer

It depends on the payment method used for the invoice Payment Link:

By card – any fees are automatically deducted from the total amount, and you’ll receive the remainder in your account in up to 3 business days.
By bank transfer with our Pay by Bank option – you’ll normally receive the payment in a few minutes, and will see the deducted fee in the settlement’s details.

	Get Invoices Paid	Pay As You Go
Monthly fee (+ VAT)	£9.99 £9.99	£0 £0
Payment Links transaction fee* Attach payment links to your invoices	0.79% + 9p 0.79% + 9p	1.5% + 9p 1.5% + 9p
Pay by Bank transaction fees*	1% capped at £5 per transaction	1.5% up to £1,000***
Invoice Assistant	Included in subscription	£5.99 + VAT £5.99 + VAT

INVOICE GENERATOR

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Get Invoices Paid

Pay As You Go

Monthly fee (+ VAT)

Payment Links transaction fee*

Pay by Bank transaction fees*

Invoice Assistant

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Create customised, professional invoices in a few taps

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I use the invoicing tool the most. It is very simple to build your invoice and to be able to send and keep track of it all from start to finish.

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