Stay safe from fraud

We’re dedicated to protecting our members from the industry-wide threat of fraud.

Learn how to spot fraud, avoid it, and what to do if you've been targeted.

Emergency fraud support

Reach our dedicated team 24/7

Call 159

If you're in the UK

Message in-app

Tap the Support icon in the top right corner > Report fraud

How fraud often works

This applies to most scams. Find in-depth information for specific scams further down this page.

The scammer identifies a target by finding their information online or in documents

The scammer contacts the target, pretending to be someone they're not

The scammer gains the target's trust with cloned details, fake websites and false stories

The target sends money or personal information because the scammer used pressure or authority

Protect yourself from common scams

These general safety tips apply to most scams.

You can find in-depth tips for specific scams further down this page.

1. When the scammer tries to identify you

Destroy sensitive documents

Scammers can go through bins to find your information.

Always shred documents containing personal, business or banking information before throwing them away.

Restrict what you post online

Anything you post online could be used to target you.

Don't share sensitive information online, and be aware that a scammer may have access to detailed information which they could use to gain your trust.

Don't share your passwords

Always keep your passwords secure and make sure they're only known by you.

For help managing and securing your passwords, search for 'password manager' services so you don't need to write them down.

2. When the scammer contacts you

Don't trust contact details

Scammers can spoof real phone numbers and email addresses.

Never trust someone who has contacted you just because they're using legitimate contact details.

Verify their identity

Legitimate organisations have ways of verifying their identity.

At Tide, we always verify our identity in your Tide app when we call you.

Stop the conversation

If you don't trust who's calling you 100%, end the conversation.

Then contact the person or organisation yourself through their known or public contact details.

3. When the scammer tries to gain your trust

Spot fake sites

Scammers create fake websites and social media profiles to pose as real brands and organisations.

Check whether the site has any online reviews, and go through social media comments to see if they appear legitimate.

Ignore personal information

If someone knows your personal information, such as your address or banking details, this does not mean that they're legitimate.

Scammers can steal personal information online and from paper documents, and then use it against you.

Try to meet in person

If someone is selling through an online marketplace, don't trust their online presence.

Always see the goods in person where possible, or you could pay for something you never receive.

Don't make immediate payments

Don't click links or scan QR codes

Don't share personal information

How to ask for reimbursement of your lost money

If you lost money to APP fraud on or after 7 October 2024, you could be eligible to have your money reimbursed to your account.

The type of financial loss eligible for reimbursement

The money you lost must meet all of these criteria to be eligible for reimbursement:

Money lost to authorised push payment (APP) fraud

APP fraud is when you're tricked into sending money by bank transfer to a scammer’s account. Common types include purchase and impersonation scams, which you can learn more about below.

Money sent between UK bank accounts

Your money must have been sent by bank transfer from one UK bank account to another UK bank account on or after 7 October 2024. This does not apply if you sent money to another account you own.

Money lost by an individual or small business

You must be an individual, or a small business with a turnover below, or an annual balance sheet that doesn't exceed, €2 million a year and with fewer than 10 employees.

What you need to do to be eligible for reimbursement

To be eligible, you must also have adhered to the Consumer Standard of Caution before, during and after the scam took place.

The conditions to meet the Consumer Standard of Caution are:

Follow warnings and instructions

You need to follow any warnings from your bank, such as an alert that the payment you are making is fraud or could be fraud. You also need to follow any instructions from the police or the National Crime Agency.

Report fraud quickly

You must report the fraud as soon as you can, and no more than 13 months after the last fraudulent payment was made. After 13 months, your claim will no longer be valid.

Provide information to relevant organisations

Your bank may ask you for additional information, which you should provide. You may also be asked to report details to the police, or for your consent for your bank to do this. You should agree to this.