How to close your Tide account

We’ll be sorry to see you go, but you’re free to close your account at any time.

This guide shows you how to:

🔗 Close your main Tide account

🔗 Close any additional accounts

🔗 Get your full transaction history

🔗 Report the death of a Tide account holder

How to close your main Tide account

Step 1: Reduce your balance to £0

Move all money from your Tide account to an account of your choosing.

This is different to a common scam in which fraudsters ask you to move money.

In a scam, fraudsters will tell you which account to move your money to.

When you're closing your Tide account, you can choose where to move your money to.

Tide will never tell you where to move your money.

Step 2: Download any statements you need

Tap the Profile icon > Profile & Settings > Bank account

Tap Statements and documents > Account statements

Select the month(s) you'd like to download

Tap Share to save your document as a PDF

We'll email you a copy of your full transaction history for all of your Tide accounts, except your Cash Register account. You should receive it within 10 days.

You can still request your full transaction history up to 5 years after closing your account, which we'll email to you within 7 days.

Step 3: Cancel any ongoing payments

Your scheduled payments, such as direct debits, will need to be cancelled and set up again in your new account.

You can also close your account and open a new one using the Current Account Switch Service (CASS). This will automatically set up most of your scheduled payments in your new account.

Step 4: Close any additional accounts, including Tide Instant Saver

Tap Pay and select your account from the stacked accounts

Scroll to the bottom and tap Request account closure

Step 5: Close your main account

Once you're ready:

Tap the profile icon in the top left corner.

Tap Profile and settings > Bank Account > Close account

Your account will be closed and we'll email you your full transaction history within 10 days

Troubleshooting your account closure

What if you've received a refund into your closed Tide account?

Email hello@tide.co to let us know which account you'd like it sent to.

We’ll need a statement from within the last 3 months to show that you’re the account holder. It should include your account number, sort code, full name and address.

We’ll then transfer the money and confirm this to you in an email.