How to send and receive euros

Send EUR

1. Tap Payments > Send money abroad

2. Fill in the details within the Make international payment screen (amount in GBP and reference)

3. Tap Next and select your recipient from the list

4. Review the amounts and fees in the Confirmation screen and tap Confirm payment

If you send a EUR payment after 1:50pm GMT on a working day, or on a non-working day, it’ll arrive in the recipient’s account on the next working day. Delays are possible sometimes due to regulatory checks or your recipient’s bank.

EUR payment won't go through?

This could be because:

• It failed the eligibility criteria. All EUR payments are subject to an eligibility criteria set internally between ourselves and our partner, and we’re not able to disclose this for security reasons.

• It could also be because you entered incorrect recipient details. If so, the SEPA payment won't be processed and won't show in your transaction history.

• If you entered the wrong IBAN but it's one that exists, the payment may still be processed and be sent to that account. To resolve this, tap the Support icon in the top-right of your app and our team will support you. We'll apply the exchange rate available at the time of the return. This means when the payment is returned to you, it might be a different amount.

Your SEPA payments are processed through a separate license to your GBP payments.

You'll be able to see them on your monthly statement, and in a separate statement too.

1. Tap Pay and select your account from the stacked accounts

2. Tap Statements and documents > SEPA statements