How to use the Current Account Switch Service

The Current Account Switch Service (CASS) is a service that allows you to switch your current account between banks. CASS can help you switch from your old bank to Tide, stress-free.

This guide shows you how to:

🔗 Find the CASS Trustmark

🔗 Understand if CASS is for you

🔗 View the CASS timeline

🔗 Map out the CASS responsibilities

🔗 Switch to and from your Tide account

CASS is for you if

Turnover

You have an annual turnover of up to £6.5 million

Employees

You employ fewer than 50 people

Your partial switch from Tide

If you choose a to partially switch, you'll be able to choose which direct debits and standing orders to move to your new provider.

Payments sent to your Tide account will not be forwarded to your new provider

Your Tide account will remain active

Your Tide account balance will not be transferred

Struggling with CASS?

If there’s a problem with your switch you should contact the bank or building society you're switching to as only they'll be able to help.

Here's what you can do if:

There's a delay – start using your new account

Your Direct Debit is missing – contact your new bank

You want to cancel – request this in up to seven working days before your switch date. Your new bank can guide you through the process

If there are any issues starting your switch, we’ll let you know right away.

Your new bank will refund any interest (paid or lost) and charges made on either your old or new account as a result of the failure. Any additional compensation beyond this refund will be at the discretion of your new bank.