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Set up and make sales with your Tide Card Reader

Your Tide Card Reader lets you and your team members collect payments directly from your customers.

Getting set up is quick and easy. Follow our simple steps to connect your device and start getting paid.

Set up your card reader

Get your card reader connected

  1. Remove the sleeve and check that the box is unopened. Open it and make sure the serial number on the device matches the box label

  2. Plug in the card reader, then press and hold the power button until the display comes on. Charge the device for a minimum of 4 hours

  3. You’ll need the following passcodes to access admin features: 0000 for Settings menu, 2604 for Transactions menu.

  4. Go to Setup Wi-Fi. Select + and turn on the WLAN switch. Select your network or press + to add one manually

  5. Allow any software updates to complete and that’s it - you’re ready to take card payments!

Your card reader has a built-in SIM and will switch to mobile data (3G/4G) if WiFi isn’t available.

Set up tips

You can collect tips from your customers when taking a payment. The tipping functionality works through the Tide POS app.

  • If you have a Tide Card Reader Plus (Model S1F2, the one with the receipt print functionality) you might not have the Tide POS app already installed. Just turn on the card reader and install the app when prompted to start collecting tips.

  • If you have a Tide Card Reader (Model AMS1, the one without the receipt print functionality), then the app is already installed. just make sure it's updated to version 1.5.0 and you can start collecting tips.

Need help? Tap the Support icon > Messages for support from our team.

Use your card reader

Use your card reader

Take card payments

  1. Open the Tide POS app on your card reader and enter the amount you want to collect from your customer

  2. If tips are activated, you'll see your set tip percentages

  3. Your customer can choose to tip 1 of these percentages, choose a custom tip percentage, or not leave a tip

  4. The total transaction amount of the sale plus any tip will be shown

  5. Your customer can hold their card or device against the machine to pay

  6. The payment will land in your Tide account within 3 business days

Will you take more than £2,900 in card payments each month?

With discounts on transaction fees for our in-person payment products, you'll save money with Tide’s Sell In-Person Subscription*. 

If you haven’t already, you can explore our subscription options in your Tide app today.

Just tap the Profile icon in the top-left, then tap Profile & Settings > Membership > Tide Tools.

 
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Sell In-Person
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Pay As You Go

Monthly fee (+VAT)

£17.99

£17.99

£0

£0

Card reader transaction fee

0.89% +3p

0.89% +3p

1.5% + 5p

1.5% + 5p

Tap to Pay on iPhone transaction fee*

0.89% +3p

0.89% +3p

1.5% + 11p

1.5% + 11p

Next day settlement boost

£2.99 + VAT per month

£2.99 + VAT per month

*Transaction fees for domestic consumer debit cards. All other card types and fees are as defined in the Tide Membership and Product Terms *Savings are indicative only and intended as a guide only. The figures calculated are based on 100% of card payments being taken using Domestic Consumer Debit cards. Actual splits of different card types will vary from member to member. Tide will not be responsible for any discrepancy in the savings calculations and does not accept any liability for loss or different savings amounts, which may be attributable to the reliance on this savings statement.