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Tide Logo
Tide Logo
Tide Logo

Help with your credit repayments

We understand that sometimes things don’t go as planned, and anyone can miss a repayment. Running a business comes with challenges, and we’re here to support you through them.

This guide shows you how to:

🔗 Navigate your business credit insights

🔗 Repay your credit

What happens if you miss a repayment

What happens if you miss a repayment

If you've missed a Credit Flex repayment

Don't worry - here's how to get your Credit Flex back on track.

If you've missed a Bounce Back Loan repayment

Help for your Bounce Back Loan is available here.

If you're struggling to make your repayments

If you're struggling to make your repayments

If you’re having concerns about meeting your monthly repayments, don't worry.

Just Support in your app, or email collections@tide.co to speak to our dedicated team.

We’ll talk over the options and work out a repayment plan.

More help if you need it

More help if you need it

You can contact the following organisations for free debt advice:

Repaying your credit

Repaying your credit

Processing your credit repayments

All GBP payments sent from your Tide account are made as Faster Payments. This means that you can make payments as:

What missed payments mean for your credit profile

We report any missed payments to Credit Reference Agencies.

This, unfortunately, will impact your business's credit score. This could reduce it, potentially making it more difficult for you to take out credit in the future.

Your business credit score

What a credit score is

Your business credit score

What a credit score is

Your business credit score is a number, usually out of 100, that represents how well your business is managing its credit and debit.

Credit scores are assessed by Credit Reference Agencies (ie. Experian and Equifax) and it's their responsibility to determine your credit score.

What a credit score means

What a credit score means

The business credit score is also used to assess the risk of lending your business credit. If your credit score is:

  • Closer to 100 – the low risk range. Lenders are more likely to approve loans and other credit products, and with lower interest rates

  • Nearer 0 – the higher risk range. Available funding may come with higher interest rates and could cost your business more

Keep in mind that your business credit score is publicly available. Anyone can check your score with Credit Reference Agencies, before deciding to partner with you.

Sharing your business data with Experian

Experian is one of the three main credit reference agencies that compile credit reports. Every month we share your Business Current Account data with them to help lenders assess your financial health and credit worthiness, as well as to keep your credit profile up to date.

Your business datа is made up of your:

Credit or debit turnover

The money coming in and out of your business account

Average balance

The average amount of money in your account over a certain period

Days in excess

The number of days your account balance goes above or below certain thresholds

Rejected payments

Examples of payments that were rejected due to insufficient account balance or other reasons

Benefits of sharing your business data

Benefits of sharing your business data

Sharing this information can potentially:

  • Increase your chances of credit approval from lenders partnering with Experian

  • Lead to higher credit limits and better terms on credit cards and other financial products

  • Lower your credit costs

While sending your information, we follow strict security protocols and encryption methods, meaning that your sensitive information stays protected. If you have your app notifications switched on, we’ll let you know every time we share this information. To switch on your notifications, tap: Profile > Profile & Settings > Notification preferences.

Tide | Do what you love.
Tide Platform Limited (Tide) designs and operates the Tide website and app. Tide is not a bank. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL. Tide offers bank accounts powered by ClearBank® Ltd (ClearBank) (account sort code is 04-06-05). ClearBank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 754568. Eligible deposits with ClearBank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme. For further information visit Home. ClearBank Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 754568). Registered Address: ClearBank, Level 27, The Broadgate Tower, 20 Primrose Street, London, United Kingdom, EC2A 2EW. Eligible deposits held in the Tide Business Current Account (powered by ClearBank) are covered by the Financial Services Compensation Scheme (“FSCS”) subject to eligibility. All eligible deposits at the same bank are aggregated to determine the coverage level for each depositor up to £120,000, therefore if you have any other product/services with ClearBank these will be aggregated. To find out more and to check your eligibility please visit: About us . Some of Tide’s members also hold e-money accounts powered by PrePay Technologies Limited (PPT) (account sort code is 23-69-72). PPT is an electronic money institution authorised by the FCA under the Electronic Money Regulations 2011 under firm reference number 900010 for the issuing of electronic money. PPT holds an amount equivalent to the money in Tide current accounts in a safeguarding account which gives members protection against PPT’ insolvency. Tide Cards may be issued by both Tide and PPT, who are licensed by Mastercard International for the issuance of cards. The issuer of your Tide card will be identified on your monthly card statement. Tide Capital Limited is an appointed representative of P1 Investment Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 752005 to carry out such regulated activities as are involved in the provision of Tide Investment Account. Seccl Custody Limited is the custodian of assets held in Tide Investment Account and is authorised and regulated by the Financial Conduct Authority (firm reference number 793200) and registered in England and Wales under No. 10430958. Registered office 20 Manvers Street, Bath BA1 1JW. Tide, the Tide logo, the Swell, and Do Less Banking are trademarks and trade names of Tide Platform Limited, and may not be used or reproduced without the consent of the owner.