I’m expecting a payment - when will it arrive?

• Faster Payments These are generally processed immediately and the money will arrive in your account within minutes. Some banks can take up to two hours to process Faster Payments so they might take longer to arrive.

• Bacs If you’re expecting a Bacs transfer, it will take up to three days for the money to arrive in your account.

• CHAPS CHAPS stands for Clearing House Automated Payment System. These payments are usually for high-value transactions like buying a property or car. When we receive a CHAPS payment before 3pm, it will arrive in your account on the same working day between 4:10pm and 7:10pm.

Any CHAPS payments received after 3pm will arrive in your account after 4.10pm on the next working day.

If you're expecting a payment and the money hasn't arrived within these timescales, let us know and we'll do our best to help. In the app, go to Support to send us a message.

When you're on hybrid billing, we won't immediately charge you the fee for:

• All your Faster Payments

• CHAPS you receive

• Direct Debits you send

• Bankers' Automated Clearing Services (BACS) – that includes Direct Credits – you receive

When confirming the transaction, you’ll see on the transaction screen an icon noting that we'll keep track of these fees all through the month. On the 2nd of the following month, we'll collect them as an aggregated total.

Hybrid billing is now available to some of our new members. If you are billed in-line with each transaction and see the fee appear within the transaction screen, then you're still not on hybrid billing.