Access vulnerable support whenever you need it

Whether you have pre-existing difficulties or your personal circumstances have changed, Tide offers individual support for members who need it most.

Vulnerable Support

Vulnerable members

Anyone can become vulnerable, and at any stage in their life.

Running a business can be challenging, especially if you’re also facing issues in your personal life. Bereavement, financial loss and health problems are just some examples of personal circumstances which may impact your ability to run your business.

Whatever your situation, we’re here to support you.

Individual support

Individual support is available for circumstances like dyslexia, disabilities, a language barrier or low technology skills.

Some of these conditions simply require minor and reasonable adjustments to service. But people who need individual support can be vulnerable if these changes aren’t available.

How Tide supports members

A dedicated team

Our team of associates are always professional and non-judgemental, and you can rely on them to give you service with consideration and care.

They're here to help vulnerable members and provide individual support, so that everyone can keep getting the best from their Tide account.

Self-declaration

Our form includes 5 questions that you can answer by choosing from a drop-down list – you can find it in the Tide app.

Head to the profile icon in the top right hand corner of the Accounts tab and tap Self-declaration. Our dedicated team will review every submission.

Helpful resources

Our Help Centre provides clear information on the key aspects of being a Tide member. From using your Tide app to keeping your business safe from fraud, we cover topics in a straightforward and easy-to-understand way.

Card notch

Our card is designed to be more accessible, so everyone can keep doing what they love.

A card notch can help people who are visually impaired to identify their Tide card amongst other cards and insert it the right way when withdrawing cash or making payments.

Vulnerability and fraud

Being vulnerable can put you at risk of being scammed, and being scammed may make you vulnerable.

We’ve got your back. Take the guesswork out of your day and lean on Tide.

Pay close attention to our payment warnings in the app

We'll sometimes ask if you know the person you're sending money to, warn you about risky payments and use 'Confirmation of Payee' to make sure your cash goes to the right place.

Verify every call from Tide in your secure in-app chat

Normally when we call you, we'll send a message in your app to confirm it's us:

Tap the Support icon in the top right corner

Tap Messages to find our verification

You can request in-app confirmation at any point and during any conversation.

Contact our fraud team if you're suspicious or unsure

Access 24/7 support by calling us on 159 from the UK or message us in-app:

Tap the Support icon in the top right corner

Tap Report fraud to chat to our dedicated team

Find more fraud support

takefive-stopfraud.org.uk is a website campaign to encourage people to pause in order to stay safe from fraud. See their business toolkit.

actionfraud.police.uk is where individuals and business owners can report fraud and learn more about protecting themselves.

victimsupport.org.uk offers free, confidential support for victims of crime and their families.

More support for difficult circumstances

Samaritans

Samaritans.org - a free, 24 hour support line and website for anyone struggling to cope or needing someone to talk to.

Bereavement Advice Centre

bereavementadvice.org - a free helpline and website offering practical steps to navigating the challenges of a loss.

Citizens Advice

citizensadvice.org.uk - free confidential advice on housing, benefits, debt, legal matters and more.

National Debtline

nationaldebtline.org - a free, confidential helpline and website offering help and support with managing financial difficulties and debt.

Get your mobile bills in a different format

Let us know if you have a disability that makes it difficult to read your standard eSIM invoices or contracts. We're happy to provide this information in a reasonably acceptable format that meets your needs free of charge.

When your circumstances change

If your personal circumstances make you vulnerable, whether due to health, life events, or financial difficulty, contact us through your app by tapping the Support icon in the top right corner.

Request extra support to answer your specific needs

The most efficient way to let us know is to contact us at hello@tide.co or by tapping the Support icon in your app's top right corner.

We'll record your requirements so we can provide the right level of care whenever you contact us.