Use the Current Account Switch Service

The Current Account Switch Service (CASS) is a service that allows you to switch your current account between banks. CASS can help you switch from your old bank to Tide, stress-free.

In this page, find out more about:

The CASS Trustmark and Guarantee

The CASS timeline

What you can expect from the process

How to switch to and from your Tide account

Find the CASS Trustmark

Does your new bank have the Current Account Switch Guarantee Trustmark*? If so – then you're in luck.

All banks and building societies that display this Trustmark have to offer you the same guarantee and follow the same process:

Your new bank or building society switches your payment arrangements (Payees, Standing Orders, Direct Debits) and transfers your account balance

Your old bank closes your old account

The service is absolutely free, but keep in mind that some banks charge you to open an account, as well as a monthly fee.

*If your old or new bank is not signed up, then you won't be able to use the Current Account Switch Service. You should talk to your new bank to find out how to switch your account.

CASS is for you

You can switch your current account*, if you:

Have an annual turnover of up to £6.5 million and employ fewer than 50 people

Are a small trust with a net asset value of less than £6.5 million

* If you are still unsure whether you qualify, speak to your new bank or building society.

CASS timeline

Open your new account

It can take up to six weeks to open your new account. This is because your new bank (or building society) has to carry out security checks.

Agree your switch date

You can choose and agree on a switching date with your new bank or building society. Just make sure that your chosen date isn't a Saturday, Sunday or a UK Bank Holiday.

Wait 7 working days

Your old bank will close your account and transfer your payment arrangements and account balance to your new bank in 7 working days.

Mapping out the CASS responsibilities

Switch from your old bank

With CASS, your old bank will not only close your old account, but:

Sets up redirection for any future payments to your new account

Forwards your payment arrangements to your new bank – Direct Debits, Standing Orders, Payees

You only need to update your business details (for example, if you've changed your address), but you don't need to tell your bank that you are switching to a new bank.

Helpful tip: Get your old account's statements, before you switch. Your transaction history won't be transferred to your new account.

Handling your credit rating

The switch won't affect your credit rating. However, when you open a new bank account, your new provider may run a credit score check which could affect your credit rating.

Re-authorise your third-party payments

You might need to cancel and re-authorise any third-party services with your new account details – for example, financial comparison websites, money management apps and payment services.

Switching to and from your Tide account

Switch to Tide

If you switch from another bank to Tide and have:

A negative balance – your new Tide account's balance will be zero, but you'll have to repay the amount you owe to the old bank

A credit or an overdraft – we'll only switch your bank account and move your positive balance to your new Tide account. Separate credit products and overdrafts provided by your other bank will remain with them, and all repayment arrangements must be made with them directly

When looking at your new Tide account statement, you might notice the name 'Clear Bank'. This is because our bank accounts are provided by Clear Bank.

Switch from Tide

In the 7-working-day deadline, we set up your standing orders, direct debits and future dated payments. If any of your payment arrangements can't be transferred, we'll let you know.

As for these Tide products:

Tide Expense Cards – we'll cancel your Expense Cards and transfer any leftover money to your new account

Tide Credit – we'll set up a Direct Debit between your new account and Tide Capital which you need to approve before the switch has been completed. In case you haven't approved it, your outstanding credit amounts will become immediately due and payable (together with accrued interest).

On the 7th day of your switching request, we'll close your Tide account* and you'll no longer see it in your Tide app or on the web.

*Your membership with Tide will remain active. Tap the Support icon in the top-right in your app if you wish to cancel it.

Full Switch Out vs Partial Switch Out

There are two types of switches you can make when moving your account from Tide.

If you choose a Full Switch Out, we'll move all of your payment arrangements over to your new provider. This includes your entire account balance – list of payees, your standing orders, and direct debits.

We'll close the Tide account you're switching out of on your chosen switch date

If you choose a Partial Switch Out, you'll be able to choose which direct debits and standing orders to move to your new provider.

Payments sent to your Tide account will not be forwarded to your new provider

Your Tide account will remain active

Your Tide account balance will not be transferred

Struggling with CASS?

If there’s a problem with your switch you should contact the bank or building society you're switching to as only they'll be able to help.

Here's what you can do if:

There's a delay – start using your new account

Your Direct Debit is missing – contact your new bank

You want to cancel – request this in up to seven working days before your switch date. Your new bank can guide you through the process

The Tide promise

If there are any issues starting your switch, we’ll let you know right away.

If anything goes wrong with your switch, your new bank will refund any interest (paid or lost) and charges made on either your old or new account as a result of the failure. Any additional compensation beyond this refund will be at the discretion of your new bank.