Empower your team with Expense Cards

Give your team independence while staying in control.

With Expense Cards you can

Choose how to pay

Stay in control

Manage your transactions

Set up your Team Expense Cards

Step 1: Admin - order your Expense Cards

Tap Accounts > Cards > Team Expense Cards

Choose whether to order a card for an existing Team Member, or enter the details of a new one.

Your Team Member completes the steps in Step 2 below

We'll deliver the Team Expense Card to your trading address within a week

Problems with ordering?

If you can’t see the Team Expense Cards feature, go to the app store and check your Tide app is up-to-date. If your Team Member hasn’t received the invitation email, the link isn’t working or it’s expired, you’ll have to send another email with a new link:

Go to Profile > Profile and Settings > Manage Team

Select your Team Member, tap Send new access email > Yes

Step 2: Team Member - Get connected

Download the Tide app, tap Login and enter your email address

Open the email shortly we'll send you

Pass our quick onboarding checks and you're ready to go

Step 3: Activate your card

Tap Accounts > Cards > Team Expense Cards

Select the card and tap Activate

Manage your Expense Cards

Verify your team's payments

Team Members can approve their own online payments, but the admin will still receive a ‘Verify Payment’ notification.

This gives them the option to approve or decline the transaction before or instead of the Team Member.

Set monthly spending limits

Tap Cards > Team Expense Cards

Select whose limits you want to change

Here you can also limit online payments, gambling and ATM withdrawals. Your Team Member will see these as 'declined'.

Freeze, unfreeze or cancel Team Members' cards

Tap Cards > Team Expense Cards

Select your Team Member's card

Tap Freeze/Unfreeze or Cancel Expense Card

When you cancel, we’ll charge you a final £5 on the 4th of the following month.

Manage your team's access

Troubleshooting access

For now, the best experience for Team Members is on a phone, so we only support access on laptops with strong authentication hardware, e.g. MacBooks with a fingerprint reader or computers with Windows Hello.

If you’re having trouble on a device with a hardware authenticator, try using Safari on iOS or Chrome on all other platforms. We’re working on a secure way to enable login on other computers.

SMS codes

For security, we limit how many verification code attempts you can make. If you’re having trouble, you may have hit your limit. Just request a new code to start again. There’s also a limit to how many new SMS codes you can request within 24 hours.

If you don’t receive an SMS code and the send a new code button isn’t working, there’s a chance your phone number is incorrect. Check that the account admin has set you up with the right phone number. They can edit it in their app if needed.

Recover your account on a new device

Follow our step-by-step guide.

Switch between multiple businesses in your app

Tap Profile

Select a company from the list under Your businesses

For your security, switching between businesses must be authenticated with fingerprint, facial recognition, or your app passcode.

Lost or stolen phone?

If your phone has been lost or stolen, visit this page to know what to do.

Once you've completed the immediate steps, you can log in again by visiting https://web.tide.co/team-cards/login on your replacement phone.

If you're a Team Member and can’t remember your password, you will need to request a new email invite from the Admin.

Expense Card fees

	Free	Smart	Pro	Max
Cost per Expense Card holder	£5 £5	1 free, then £5 1 free, then £5	2 free, then £5 2 free, then £5	3 free, then £5 3 free, then £5
FXfee for foreign transactions	2.75% 2.75%	0% 0%	0% 0%	0% 0%
Cash withdrawal fee	£1 £1	£1 £1	£1 £1	£1 £1

Free

Smart

Pro

Max

Cost per Expense Card holder

£5

1 free, then £5

2 free, then £5

3 free, then £5

FXfee for foreign transactions

2.75%

Cash withdrawal fee

£1