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Set up and manage your Expense Cards

Learn how to add your team members, manage their spending and control their access.

With Expense Cards you can

Choose how to pay

  • Receive your own active physical card and 5 active virtual cards with your name on

  • Make Chip + PIN and contactless card payments

  • Add your card to digital wallets

Stay in control

  • See company details like the trading name, address, and VAT number

  • View and freeze your card

  • See or change your PIN - only you can see your PIN

Manage your transactions

  • See and approve your own card payments

  • Add receipts, attachments, tags, categories and references

Set up your Team Expense Cards

Set up your Team Expense Cards

Step 1: Admin - order your Expense Cards

  1. Tap Pay and select Team Expense Cards from the stacked accounts

  2. Choose whether to order a card for an existing Team Member, or enter the details of a new one.

  3. Your Team Member completes the steps in Step 2 below

  4. We'll deliver the Team Expense Card to your trading address within a week

Problems with ordering?

If you can’t see the Team Expense Cards feature, go to the app store and check your Tide app is up-to-date. If your Team Member hasn’t received the invitation email, the link isn’t working or it’s expired, you’ll have to send another email with a new link:

  1. Go to Profile > Profile and Settings > Manage Team

  2. Select your Team Member, tap Send new access email > Yes

Step 2: Team Member - Get connected

  1. Download the Tide app, tap Login and enter your email address

  2. Open the email shortly we'll send you

  3. Pass our quick onboarding checks and you're ready to go 

Step 3: Activate your card

  1. Tap Pay > Cards > Team Expense Cards

  2. Select the card and tap Activate

Manage your Expense Cards

Manage your Expense Cards

Verify your team's payments

Team Members can approve their own online payments, but the admin will still receive a ‘Verify Payment’ notification.

This gives them the option to approve or decline the transaction before or instead of the Team Member.

Set monthly spending limits

  1. Tap Pay > Cards > Team Expense Cards

  2. Select whose limits you want to change

Here you can also limit online payments, gambling and ATM withdrawals. Your Team Member will see these as 'declined'.

Freeze, unfreeze or cancel Team Members' cards

  1. Tap Pay > Cards > Team Expense Cards

  2. Select your Team Member's card

  3. Tap Freeze/Unfreeze or Cancel Expense Card

When you cancel, we’ll charge you a final £5 on the 4th of the following month.

Recover your account on a new device

Follow our step-by-step guide.

Switch between multiple businesses in your app

  1. Tap Profile

  2. Select a company from the list under Your businesses

For your security, switching between businesses must be authenticated with fingerprint, facial recognition, or your app passcode.

Lost or stolen phone?

If your phone has been lost or stolen, visit this page to know what to do.

Once you've completed the immediate steps, you can log in again by visiting https://web.tide.co/team-cards/login on your replacement phone.

If you're a Team Member and can’t remember your password, you will need to request a new email invite from the Admin.

Expense Card fees

 
Free
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Smart
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Pro
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Max

Cost per Expense Card holder

£5

£5

1 free, then £5

1 free, then £5

2 free, then £5

2 free, then £5

3 free, then £5

3 free, then £5

FXfee for foreign transactions

2.75%

2.75%

0%

0%

0%

0%

0%

0%

Cash withdrawal fee

£1

£1

£1

£1

£1

£1

£1

£1