How to use the Current Account Switch Service

The Current Account Switch Service (CASS) is a service that allows you to switch your current account between banks. CASS can help you switch from your old bank to Tide, stress-free.

This guide shows you how to:

🔗 Find the CASS Trustmark

🔗 Understand if CASS is for you

🔗 View the CASS timeline

🔗 Map out the CASS responsibilities

🔗 Switch to and from your Tide account

CASS is for you if

Turnover

You have an annual turnover of up to £6.5 million

Employees

You employ fewer than 50 people

How the CASS process works

Find the CASS Trustmark. All banks and building societies that display the Trustmark have to offer you the same guarantee and follow the same, free process

Open your new account. It can take up to six weeks to open your new account. This is because your new bank (or building society) has to carry out security checks. At Tide this usually takes ten minutes

Agree your switch date. You can choose and agree on a switching date with your new bank or building society. Just make sure that your chosen date isn't a Saturday, Sunday or a UK Bank Holiday.

Wait 7 working days. Your old bank will close your account and transfer your payment arrangements and account balance to your new bank in 7 working days

What the bank handles and what you need to handle

The switch from your old bank

With CASS, your old bank will not only close your old account, but:

Sets up redirection for any future payments to your new account

Forwards your payment arrangements to your new bank – Direct Debits, Standing Orders, Payees

You only need to update your business details (for example, if you've changed your address), but you don't need to tell your bank that you are switching to a new bank.

Get your old account's statements, before you switch. Your transaction history won't be transferred to your new account.

Your credit rating

The switch won't affect your credit rating. However, when you open a new bank account, your new provider may run a credit score check which could affect your credit rating.

Your third-party payments

Your old bank will transfer your payment arrangements to your new bank.

However, you might need to cancel and re-authorise any third-party services with your new account details. This could include things like financial comparison websites and money management apps.

It's best to check this after your switch is complete and move anything that hasn't been moved for you.

Your full switch from Tide

You can choose to either fully switch or partially switch from Tide.

If you fully switch, we'll set up your standing orders, direct debits and future dated payments with your new bank. If any of your payment arrangements can't be transferred, we'll let you know.

As for these Tide products:

Tide Expense Cards – we'll cancel your Expense Cards and transfer any leftover money to your new account

Tide Credit – we'll set up a Direct Debit between your new account and Tide Capital which you need to approve before the switch has been completed. In case you haven't approved it, your outstanding credit amounts will become immediately due and payable (together with accrued interest).

On the 7th day of your switching request, we'll close your Tide account and you'll no longer see it in your Tide app or on the web.

After your account closes, you'll still be a Tide member, and can regain features without applying again. Tap the Support icon in the top-right of your app if you want to cancel your membership.

Your partial switch from Tide

If you choose a to partially switch, you'll be able to choose which direct debits and standing orders to move to your new provider.

Payments sent to your Tide account will not be forwarded to your new provider

Your Tide account will remain active

Your Tide account balance will not be transferred

Struggling with CASS?

If there’s a problem with your switch you should contact the bank or building society you're switching to as only they'll be able to help.

Here's what you can do if:

There's a delay – start using your new account

Your Direct Debit is missing – contact your new bank

You want to cancel – request this in up to seven working days before your switch date. Your new bank can guide you through the process

If there are any issues starting your switch, we’ll let you know right away.

Your new bank will refund any interest (paid or lost) and charges made on either your old or new account as a result of the failure. Any additional compensation beyond this refund will be at the discretion of your new bank.