Will I be charged to add money via the ‘Add Money’ feature?

You’ll only pay the standard 20p transfer fee when you add money to your account. If you’re on a membership plan that includes free transfers, ‘Add Money’ payments will count towards the free transfers offered by your plan.

• Tide Free - 5 free transfers

• Tide Smart - 30 free transfers

• Tide Pro - unlimited free transfers

• Tide Max - unlimited free transfers

Fees are billed as part of our monthly billing process, and will be included in the total fee amount summary on your bank statement.

When you're on hybrid billing, we won't immediately charge you the fee for:

• All your Faster Payments

• CHAPS you receive

• Direct Debits you send

• Bankers' Automated Clearing Services (BACS) – that includes Direct Credits – you receive

When confirming the transaction, you’ll see on the transaction screen an icon noting that we'll keep track of these fees all through the month. On the 2nd of the following month, we'll collect them as an aggregated total.

Hybrid billing is now available to some of our new members. If you are billed in-line with each transaction and see the fee appear within the transaction screen, then you're still not on hybrid billing.

If your Banking Provider usually charges you fees for making payments, you will have to pay those fees to your Banking Provider in the usual way.