How often will I need to provide FATCA/CRS information?
Your self-certification stays valid as long as your circumstances don’t change.
However, we carry out periodic reviews to make sure our records remain accurate. We may contact you to reconfirm or update your details – typically every one, three, or five years, depending on the review schedule.
If your situation changes, for example, if there’s any indication of tax residency outside the UK, your account may become reportable. Please let us know as soon as possible, and no later than 90 days after the change.
Why are you asking for these details?
We’re required by The International Tax Compliance Regulations to collect details about your tax residency. These rules apply to all financial institutions, including Tide, and ensure we meet global tax compliance standards.
Which regulations apply?
This requirement comes from:
Together, these frameworks support transparent and secure tax reporting across countries.
When do I need to complete this?
When we ask you to submit this information, please do it as soon as possible. As this is usually time-sensitive, we’ll be sending you reminders in the app and over email.
What will Tide do with my information?
We’ll handle your information securely and responsibly. We’ll use it only for compliance purposes and keep it for as long as required by law.
We’re ISO 27001:2013 certified, which means we follow internationally recognised standards for data protection.
You can also read more about how we keep your information safe over on this page, , and in our Privacy Policy.
What happens if I don’t provide these details?
If we don’t receive your information, we may need to temporarily pause your account, which could affect your ability to make or receive payments. Submitting your tax information on time helps us keep supporting your business without disruptions.
How do I provide my FATCA and CRS information?
The easiest way to submit your FATCA and CRS details is directly in the Tide app – we’ll notify you in advance and will also remind you later.
Make sure you’ve updated your app to the latest version, log in, and you’ll see the questions you need to answer.
In some cases, we may email you to ask you to complete this information through a secure Typeform link. This makes it quick and simple to submit your details.
Typeform acts as a trusted service provider under a contractual agreement with Tide. They process your data only under Tide’s written instructions and in line with our Privacy Policy.
If you’d rather not use Typeform, you can always share the information via the Tide app instead.
Not sure if an email you received is genuine?
Tap Support in the app – we’ll quickly check this for you.
See more about this over on this page.
