How do I make a repayment I’ve missed?

If you miss a repayment, you'll need to top up your account. We’ll automatically make a further debit attempt on a daily basis and will collect any money you receive, until the monthly repayment is settled.

Our Collections team may also email, call or send you an SMS to remind you of the overdue payment.

Keep in mind that we report Credit Flex payment history to credit reference agencies. Your business credit score may be affected positively or negatively, depending on whether you make your monthly Credit Flex or other loan repayments on time. 

Days your Credit Flex loan is overdue

4 days past the due date

• If you have an Additional Account, we’ll also use that account to collect your monthly instalment

8 days past the due date

• We’ll give you a 7-day grace period, starting from the repayment due date, and on the 8th day - you’ll start accruing late interest of 3.3% or 4.25% fixed monthly rate, same as the standard interest rate for your loan. It’s calculated and due over the entire overdue amount

45 days past the due date

• We’ll ask you to immediately pay back the rest of the loan, plus any accrued interest. We may forward this to a debt collection agency

Two or more late payments

• If you miss two or more monthly repayments, we may ask you to pay the full outstanding amount, plus all accrued interest, regardless of how long the repayments are overdue

We’re here to help: 

If you’re having concerns about meeting your monthly repayments, please tap Support in the app, or email collections@tide.co to speak to us.