How do I start using Credit Flex?

For an upcoming payment*, in your Tide app tap:

• Account > Send

• Select an existing Payee or enter the recipient’s details > Pay with Credit Flex 

• Read and accept your Credit Flex repayment terms > sign the personal guarantee

• Confirm the loan

• We’ll transfer the money to your main account instantly

*Unsuccessful payments or payments that take more than 24 hours to process, will become ineligible for Credit Flex. You’ll receive an error message to tell you that something went wrong. 

If afterwards, you make the payment again, or it eventually clears, you can use Credit Flex to cover a payment you’ve already made.

For a payment you’ve already made, in your Tide app tap:

• Account > select transaction from your timeline

• Cover with Credit Flex

• Read and accept your Credit Flex repayment terms > sign the personal guarantee

• Confirm the loan

• We’ll transfer the money to your main account instantly     

We review eligibility regularly, and the availability of new Credit Flex loans may differ.