What happens if I miss a repayment?

We’ll automatically debit your account, starting the next day, until we’re able to take the repayment. Our Collections team will also get in touch with you.

We’ll give you a grace period of 7 days starting from your repayment due date, before we start to apply late interest on the 8th day. The late interest rate is the same rate as the 3.3% or 4.25% fixed monthly interest rate, but it is due together with the missed repayment.

If a repayment becomes 45 days late, the whole outstanding amount you’ve borrowed and the interest will become due immediately. We’ll take steps to retrieve this money from you.

We may default your Credit Flex facility if two or more repayments are overdue at any time. This means you’ll be required to pay the outstanding amount you’ve borrowed, the interest and any fees.

If you can’t make a repayment for any reason, tap Support to message us in the app. The sooner you let us know, the sooner we can help.