What do I need to know about inbound and outbound SWIFT payments?

You should know that inbound SWIFT payments can take up to 5 business days to arrive in your Tide Business Account. If a payment takes longer to arrive, you should request a 'Proof of Payment' from the sender. They can get this from their bank. When they share the 'Proof of Payment' with you, tap 'Support' in your app and we'll assist you. Inbound SWIFT payments will incur fees which depend on the Tide plan you're on:

• Free - £1 for transactions of up to £100, and £5 for transactions of £100 and above

• Smart - 25 free transactions, then same as the Free plan fee

• Pro - Free

• Max - Free The number of free payments that comes with your Tide plan include both domestic and international payments. Fees are automatically deducted. For Outbound transactions, you’ll see the amount plus this fee on your confirmation screen. Inbound payments will arrive minus the fee. You cannot make SWIFT payments from your Tide account. We're working to offer new features to our members and if outbound SWIFT payments become possible, we'll share this with you.